Tag Archives: supershuttle

SuperShuttle satisfaction survey: you people need to get your act together

SuperShuttle is a smoldering dumpster fire.

I returned home from vacation this morning. I had reserved a lift with SuperShuttle to save a few bucks on airport parking. Never again.

As we landed I flipped on my phone. I had an e-mail from SuperShuttle explaining how to check in on the mobile. Sweet. I followed the instructions and proceeded to the baggage claim. I was to select “Downtown” or “Not Downtown” and submit once I had my bag. Here’s where it went sideways.

  • I was instructed to go out door 505 on the east side and head over to the shuttles on island 5. I did. Found SS there, gave the guy my reservation number, he says cool, and I hop in.
  • Once in we got into the “where are you going?” process. Turns out I was in the wrong van. Read more