Tag Archives: CRM

Target to require retinal scans and DNA samples of all in-store customers

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Okay, maybe not yet. But we’re definitely getting there. Check out today’s two-part gotcha. Part 1: Back in 2008 I wrote a piece called “The Smartest Shopping Cart That Ever Lived,” a glimpse into the near-future of GPS meets RFID meets customer relationship management meets intelligent supply chain meets nosy retailer shopping experience. I invoked Minority Report in doing so –

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Business and social media: American companies growing up, sort of

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Ever since the Internet began gaining popular awareness in the mid-1990s, the topic of how businesses can productively use various new media technologies has been a subject of ongoing interest. Along the way we’ve had a series of innovations to consider: first it was the Net, and the current tool of the moment is Twitter. In between we had, in

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