I had a small disagreement with a hotel yesterday. I had booked for three nights, but a change of plans required me to cut the trip short and come home a day early. As the clerk was processing the change, she said that she’d be refunding the third night, minus a “15% administrative fee.” Now, I know that changes like
Read moreEver since the Internet began gaining popular awareness in the mid-1990s, the topic of how businesses can productively use various new media technologies has been a subject of ongoing interest. Along the way we’ve had a series of innovations to consider: first it was the Net, and the current tool of the moment is Twitter. In between we had, in
Read moreBeen doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at every damned company I have to deal with suck so bad?”) to something I just posted. In essence, I’m just sick of people pretending that certain kinds of
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lullaby pit 