Ever since the Internet began gaining popular awareness in the mid-1990s, the topic of how businesses can productively use various new media technologies has been a subject of ongoing interest. Along the way we’ve had a series of innovations to consider: first it was the Net, and the current tool of the moment is Twitter. In between we had, in
Read moreDon’t call it schadenfreude. That’s the term for taking pleasure in the misfortune of others, and I’m not guilty of that. What I feel today, as I review the news that former Qwest CEO Joe Nacchio’s conviction has been upheld, isn’t about pleasure in his mighty fall from power. In fact, it’s not “pleasure” at all. Instead, tell me what
Read moreBeen doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at every damned company I have to deal with suck so bad?”) to something I just posted. In essence, I’m just sick of people pretending that certain kinds of
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lullaby pit 