Category Archives: Business

Addressing the “praise deficit”: young workers putting a strain on organizations and organizations are responding inappropriately

I wrote a couple weeks ago over at Black Dog how companies across the US are flying headlong toward a massive macro-succession pile-up, and the collective personality of the Millennial Generation (born from ~1980-2000) is going to play a major part in mid-management breakdowns in the next few years. If you’d like a glimpse of the stress the Millennials are

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Of customer service, desk jockeys and service rangers

Been doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at every damned company I have to deal with suck so bad?”) to something I just posted. In essence, I’m just sick of people pretending that certain kinds of

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Pimping a new biz blog

In addition to politics, media, music and poetry, I also write about … business (Gavin isn’t the only guy around here working for a living). For those of you care about such things, I’ve just launched a new blog around my consulting biz, Black Dog Strategic. It might be of particular interest to those who track online PR and marketing

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