In case you missed it, Toyota seems to have developed a little public relations problem. And, like most PR issues, this one ultimately has very little to do with PR. Instead, the company, which was once famed for quality, seems to have fallen into one of the most common traps in the book – it grew too fast. At least,
Read morePart one in a series. Is there a more radioactive word in American politics today than elitist? Admit it – you saw the word and had an instinctive negative reaction, didn’t you? If not, then count yourself among the rarest minority in our culture, the fraction of a percent that has not yet had its consciousness colonized by the “evil
Read moreDon’t call it schadenfreude. That’s the term for taking pleasure in the misfortune of others, and I’m not guilty of that. What I feel today, as I review the news that former Qwest CEO Joe Nacchio’s conviction has been upheld, isn’t about pleasure in his mighty fall from power. In fact, it’s not “pleasure” at all. Instead, tell me what
Read moreI come before you this morning with a morality play, a modern-day American fable. I’d call the following, which made its way to me a few days ago, a true story, but since I wasn’t actually present I suppose I can’t swear to its accuracy. I will say that the source is someone I have come to respect and trust,
Read moreOnce upon a time the Denver Post was a pretty good newspaper. These days? Well, it’s pretty much like every other newspaper. And that isn’t a compliment. On Sunday last (the 21st) we were presented with a front-page, above-the-fold case study in what happens when budget cuts drive too many professionals out of the newsroom and talent that might once
Read moreWhatever you think about reality TV, this would pretty much have cemented your opinion. If you, like me, appreicate how some reality shows illuminate our genuine moral trashiness, then by god, this would be the best you could hope for until FOX debuts Christians v Lions 2007: Payback Time for Kitty. If you’re appalled by that same trashiness, then this
Read moreBeen doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at every damned company I have to deal with suck so bad?”) to something I just posted. In essence, I’m just sick of people pretending that certain kinds of
Read moreIn addition to politics, media, music and poetry, I also write about … business (Gavin isn’t the only guy around here working for a living). For those of you care about such things, I’ve just launched a new blog around my consulting biz, Black Dog Strategic. It might be of particular interest to those who track online PR and marketing
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lullaby pit 