It was announced yesterday that Louisiana-based CenturyTel is buying Qwest, marking the second major takeover in ten years for the Denver telco. I have some history with the US West iteration of the company, having worked there from 1997 until the ill-fated Qwest “merger” in Summer 2000. I was fortunate enough to be a part of USW’s PR group, which
Read moreDon’t call it schadenfreude. That’s the term for taking pleasure in the misfortune of others, and I’m not guilty of that. What I feel today, as I review the news that former Qwest CEO Joe Nacchio’s conviction has been upheld, isn’t about pleasure in his mighty fall from power. In fact, it’s not “pleasure” at all. Instead, tell me what
Read moreBeen doing some work on my biz blog this evening, and I might as well point those of you interested in subjects like customer service (as in, “why does customer service at every damned company I have to deal with suck so bad?”) to something I just posted. In essence, I’m just sick of people pretending that certain kinds of
Read moreIn Spring and Summer of 2000, as the Qwest takeover of US West unfolded, those of us at USW saw the writing on the wall. Though billed as a merger of equals, the financial realities of the deal meant that Q was going to control the merged company. Who was going to run things? USW had CEO Solomon Trujillo, a
Read morePosted: April 20, 2007: 11:19 am MDT Denver CO In 1999 I was the Electronic Communications Manager for US West’s internal comm group, and my team rode herd on several channels used to communicate with 44,000 employees in 14 states and DC. Mornings were usually really busy – we posted things when they happened, but we did a big daily
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lullaby pit 