Information wants to be free. Hamerton Zoo Park officials really fucked up the public statement. You probably noted the story about the zookeeper killed by a tiger in England the other day. This is a tragic story in every way. It’s also a maddening example of inept cover-your-ass PR language by the Hamerton Zoo Park’s spokespeople. By now we should all
Read moreI don’t have any deep insight here. Really, this post is mostly about pointing to a story, throwing up my hands in disbelief and wondering what the fuck?
Read moreEvery good recipe for deception begins with an ounce of truth. Whoever is managing the current public relations crisis facing the National Rifle Association clearly understands this fundamental principle. In the days since the tragic shootings at Sandy Hook Elementary School in Newtown, CT, the NRA has offered a textbook execution of the crisis communication playbook, employing everything from ducking
Read moreWhat was BBH Labs thinking? Michael Sebastien at PR Daily is on the money in saying that “it might go down as one of the biggest PR disasters of the year.” New York-based marketing firm BBH Labs equipped homeless people on the streets of Austin with devices that made them wireless hot spots. Internet seekers then paid what they wanted—in
Read moreI don’t know when the very first boycott of a product or company happened, but I suspect the tactic has been around in some form or another for a long time. I do remember the onset of the modern form of the practice, though. Back in the ’70s and ’80s, social conservatives began going after businesses who advertised on shows
Read moreRush Limbaugh has apologized to Sandra Fluke. Sort of – he uses the opportunity to reiterate everything except the actual insults. If he were concerned about sincerity, he wouldn’t have buried the apology on Saturday afternoon, he have delivered it in the same medium as he did the attack. Here’s what the move by Limbaugh means: His lawyers told him
Read moreSo, the Susan Komen Foundation has hired a big-hitter PR firm. And not just any PR firm, either. Now, Komen is assessing the damage, and it’s using a consulting firm founded by two former Democratic strategists. Penn Schoen Berland (PSB), the firm Komen hired to help determine how badly the crisis hurt its reputation, is founded by former Democratic strategists
Read moreCorporate sponsorship is important for a great many of America’s non-profits, and that’s certainly true of the Susan G. Komen Foundation. Of course, any time you strike an alliance with another entity, you can’t help assuming some of their risk. Your partner jumps the tracks, all of a sudden people are looking at you even though you didn’t do anything
Read moreYesterday I attempted to shed a little light on the PR crisis strategy behind the Komen Foundation’s sudden Planned Parenthood “backtracking.” Contrary to what Komen’s highly-paid PR crisis hacks and gullible headline writers at newsdesks around the nation would ask you to believe, The Susan G. Komen Foundation does NOT promise to fund Planned Parenthood in the future. They promise to let
Read moreRead. The language. Closely. Contrary to what Komen’s highly-paid PR crisis hacks and gullible headline writers at newsdesks around the nation would ask you to believe, The Susan G. Komen Foundation does NOT promise to fund Planned Parenthood in the future. They promise to let PP APPLY for grants in the future. Applying and receiving are different things, as anyone who
Read morePart two of two… On Tuesday, I offered some thoughts on the sociopathic nature of some public relations agencies. Once we learn that American firms are lipsticking brutal despots and states that support terrorism it’s legitimate to wonder if there is anyone on Earth that they wouldn’t represent. I just heard a story this morning about a flak who went so
Read morePart one of two… I work in the world of marketing and corporate communications, and my track record of business-related posts (here and at my biz site, Black Dog Strategic) probably demonstrates how seriously I take ethical concerns. For instance, not long ago I made clear that I think understanding the truth of a bad news story aimed at a
Read moreYesterday Ragan’s PR Daily, an excellent resource for professional communicators of all stripes, offered up a feature entitled “8 things to consider when TV news wants to skewer your client.” As is the usually the case with Ragan’s stuff, Gil Rudawsky’s article provided some useful on-point advice for the media relations practitioner, and the comment thread finds other experienced folks
Read moreDillard’s operates 330 stores across 29 states, including nine here in Colorado. I have, in the past, been a Dillard’s customer, but am afraid they have now earned their way onto the growing list of places I will no longer be able to patronize in good conscience. In August of 2010 I spent some time analyzing one of the more
Read moreA Gallup poll released in August indicated that the advertising and PR industries aren’t viewed very favorably by the American public. One-third of respondents voiced a positive view of the advertising/pr industry (6 percent “very,” 27 percent “somewhat”). Twenty-seven percent were “neutral.” Twenty-five percent expressed a “somewhat negative view,” while 11 percent were “very negative.” (The rest didn’t venture an
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lullaby pit 